Raz-Lee’s customer support team includes leading experts in the area of iSeries (System i or AS/400) Security. The team provides full support for all system-related activities (assessing security requirements, determining optimal OS/400 settings) and product related activities (installing, configuring, maintaining).
The Customer Support team instructs customers on how to configure iSecurity to suit their special security needs and environment. Comprehensive training courses are available, covering all aspects of product deployment and usage.
Professional Security Assessments are available, providing in-depth analyses of the customer's iSeries environment, addressing security strengths and weaknesses, and pinpointing the security risks which should be addressed. The assessment culminates in a detailed report, grading each facet of iSeries security, with full explanations.
Customer assistance is available on-site at customer locations, at Raz-Lee's offices, online or by telephone, at the customer’s convenience. Online sessions make use of advanced over-the-web meeting tools which ease and accelerate support processes.
Raz-Lee's offices are located in the US (Nanuet, NY & San Francisco, California), Italy and Israel. In addition, Raz-Lee has a wide-ranging Distributor network across North and South America, Europe, the Far East, Australia and the Middle East. Distributors provide technical support as well as product-related professional services.
The worldwide network enables Raz-Lee to give international 24/7 service suited to each customer's location. This is complimented by Raz-Lee’s extensive in-house Multilanguage capabilities.