WideScope allows support staff to efficiently provide technical guidance to users anywhere, from a single terminal.
In a fraction of a second, WideScope can reproduce the contents of any user's screen (emulation or TWINAX) on the support staff’s terminal, up to the last keystroke, even before the Enter key has been pressed. Commands entered at the support staff’s terminal can run in the user's job, or manipulate objects in the user's QTEMP library.
Furthermore, WideScope eases debugging and problem determination: While each user can access QTEMP, WideScope allows the support staff to create, work with, or copy objects in this temporary space. This is very important since remote debugging of “frozen” applications requires that a remote user enter a command which will be executed at the problematic terminal.
Scope Solution Overview